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Frequently Asked Questions

Answers to the questions teams ask most about sourcing, shipping, inspections, and after-sales support.

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Ordering & Logistics

Fast answers to common questions

Clear guidance on sourcing, shipping, and support so your team can move quickly.

What is the history of AGB ?

Andalousia Global Business was founded by Khadija Martili, a driven entrepreneur with a passion for international trade and communication. Born and raised in France, Khadija completed her studies in French and Arabic literature in Morocco. In 1998, she relocated to the Netherlands, where she rebuilt her life as a single mother following a significant personal transition.

Her career began at an import-export company, where she honed her expertise in the trade of construction machinery, including trucks, trailers, and cranes. With her linguistic skills and ability to connect with clients across French-speaking countries, Africa, and the Middle East, Khadija established strong and trusting relationships with her clientele.

Inspired by his mother’s success, her son Yassin  developed a keen interest in the business and is now an integral part of Andalousia Global Business. Coming from a sales background himself, Yassin brings a fresh perspective and energy to the company. Together, they form a dynamic duo, combining their skills and shared passion for customer relations, international trade, and travel to provide clients worldwide with unparalleled service.

What are the benefits of AGB?

Partnering with Andalousia Global Business means choosing excellence, efficiency, and trust in every transaction. Here’s why customers worldwide trust us:

  • Global Expertise: With a deep understanding of markets across the Middle East, Africa, and beyond, we connect you with the right buyers and sellers, no matter where you are.
  • Diverse Inventory: From industrial and construction machinery to heavy trucks and spare parts, we offer a wide range of high-quality equipment tailored to your needs.
  • Personalized Service: Our multilingual team specializes in understanding your unique requirements, ensuring smooth communication and tailored solutions.
  • Seamless Transactions: We handle every aspect of the process, from sourcing to selling, making your experience hassle-free and efficient.
  • Proven Reliability: Our commitment to transparency and trust ensures long-term, rewarding partnerships with our clients.

Join the growing list of satisfied customers who’ve elevated their business by working with Andalousia Global Business. Let’s succeed together!

What is the main focus off AGB?

Andalousia Global Business is a premier online platform specializing in the sale and export of industrial and construction machinery, heavy-duty trucks, material handling equipment, and spare parts.

Our core mission is to connect sellers with buyers across the globe, particularly in the Middle East and Africa, ensuring seamless transactions and unmatched service. We uphold strong values and believe that exceptional customer service fosters long-term relationships with our clients.

Whether you’re selling construction equipment, tractors, or trucks, we are here to facilitate every step of the process. With our deep understanding of the market and an extensive network of trusted buyers, we aim to secure the best deals at the right time, ensuring you maintain control over the selling price.

Explore our platform today and discover how AGB can help you turn your machinery into opportunities. Reach out to us for more information!

Why do I need to create an account?

We believe in building strong relationships with the people we work with. That’s why we kindly ask all our customers to create an account for our webshop. Once your account is activated, you’ll gain full access to all pricing details and the complete functionality of our platform.

Don’t have an account yet? You can easily register online. Already a customer? Simply request a password using the email address you’ve shared with us, and you’ll be ready to explore everything our webshop has to offer!

What is an International Company Status?

The status of international company may be granted to a CA enterprise in any of the following cases:

a) if the enterprise has at least two years of experience in carrying out the permitted activities, on the basis of which it applies to obtain the status;

b) if the enterprise is a representative of a non-resident enterprise, which has at least two years of experience in the permitted activities.

Can I download my invoices?

You can conveniently find all your invoices under the ‘My Account’ section after logging in. Navigate to ‘My Invoices’ to view a complete overview of both outstanding and paid invoices. Simply select the invoice you need, click, download, and you’re done!

Need to locate a specific invoice? Use search filters like your reference number, our order number, purchase date, or even the product name.

If you’re unable to find your invoice, don’t hesitate to reach out to our Sales Team at info@andalousia-global-business.com for prompt assistance.

My product is out of stock, can you still help me?

Even if the product you’re searching for isn’t currently in stock, Andalousia Global Business is here to help. Simply click on <Request Quote> in our webshop, and one of our account managers will check if the item is available through our network of trusted suppliers.

Our specialists are also available to conduct a personalized search for your machinery or parts. At Andalousia Global Business, we make finding the right solutions easy, efficient, and tailored to your needs.

Do You Want to Send an Order Directly to Your Customer with Your Own Packing Slip?

At Andalousia Global Business, we make it easy for you to personalize your shipments. You can include your own packing slip with your order by simply uploading it during checkout when selecting the neutral packaging option. This ensures that Andalousia Global Business is not mentioned as the supplier on your shipment.

Need assistance? Our dedicated sales team is here to help! Contact us , and our account manager will guide you through the process of adding your packing slip to your order.

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Can i place orders at the same time ?

Yes you can, we send parts and if you want a bigger machine to be arranged we do that as well.

Still have questions?

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